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Mechanical Service Technician Cumming, GA

Mechanical Service Technician

Full Time • Cumming, GA
The purpose of the Service Technician is to perform repair, calibration, conversion, field service, training, and demonstration activities at both ITH and customer/field locations.  Service technicians are required to travel as scheduled for work at off site locations.  Service Technicians also perform general tasks related to tool box fabrication, inventory, and provide back up support to other positions.
 
DESCRIPTION OF DUTIES
 
  • Timely, accurately, and efficiently performs the following job duties.  
  • Inspects and repairs ITH tools both in the shop and the field.  Performs in-house calibration of ITH tools.
  • Computer/Database Work 
    • Enters repair information into the computer to make service reports, including tracking of parts used from stock.
  • Modifies and Prepares toolboxes for ITH tool kits, including painting and applying decals as needed.
  • Booth Shipments for Exhibitions
    • Packs and unpacks ITH booth and tools for various trade shows
    •  Responsible for keeping records of inventory used for repairs and assists with physical inventory counting.
    •  Answers phones and interacts with customers as needed to provide customer service.
    • Travels (up to 40% of the time) to customer sites to perform training, offer demonstrations, and support the sales activity of the company.
    •  Performs product conversions according to production orders as required.
 The ability to:
 
    • Work in a harmonious manner, accept supervision and directions, and interact in a cooperative and professional manner with supervisor, co-workers, and customers.
    •  Work in a team environment to provide good customer service.
    •  Maintain regular and predictable attendance.
    •  Maintain a professional business appearance and demeanor.
    •  Maintain safe working conditions and perform work in a safe manner.  
    • routinely hear, see, and talk to effectively communicate in person and by telephone with supervisors, co-workers, and customers;
    •  frequently and accurately work on several tasks at the same time within assigned deadlines read and understand written documents and data;
  •  Physical Requirements 
    • Must be able to lift 50 lbs unassisted
    • Must be able to climb ladders and scaffolding
    • Use of illegal drugs and substances is subject to termination.
  • Travel Requirements 
    • Worker must have a valid driver’s license
    • Worker must be able to rent cars while traveling
 Extra benefits:
 
    • 2 weeks and 1 day for vacation time.  
    • 1 week enabled after working for 3 months
    •  2 week enabled after working for 6 months
    •  New hires are flexible (already have plans when interviewing).  
    • After the first year of work no stipulations.  
    • After 5 years = 3 weeks + 1 day.  
    • After 10 years = 4 week + 1 day.      
    • The prospective employee would receive medical coverage without employee contributions.
      • Any copays are covered under medical expenses at the end of the year – employee is reimbursed for any copays.
      • No dental but medical reimbursement 
      • Medical reimbursement up to 5000.00
      • A profit-sharing program at the end of the year.  Bonus will average 4,000 to 10,000 depending on profitability (never missed in 26 years).     
Compensation: $18.00 - $20.00 per hour




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